Return & Refund Policy
At Connect Indi (MEERA ENGINEERING WORKS), we take pride in the quality of our products and strive to ensure you are satisfied with your purchase. If you receive a defective or incorrect product, we are here to assist with returns and exchanges. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges only for defective or incorrectly delivered products. To be eligible, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
2. Return and Exchange Process
- Return Window: You must initiate a return within 24 hours of receiving your order. Any return requests made after 24 hours will not be accepted.
To initiate a return or exchange, please follow these steps:
- Contact Us: Contact us within 1 Day of receiving the product by emailing us at Kiransingh@connectindi.com or calling us at +91 9871546779. Please include your order number, a description of the issue, and any relevant photos.
- Provide a 360-Degree Video: As part of the return/exchange process, we require a 360-degree video of the product to clearly show the defect or incorrect item. This helps us understand the issue and process your request efficiently.
- Approval: Once we receive your request and video, we will review it and notify you of the approval or rejection of your return/exchange.
- Return Shipping: If approved, we will provide instructions for shipping the product back to us. Please ensure the product is securely packaged to avoid damage during transit.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 days.
4. Exchanges
If you need to exchange a defective or incorrect product for the same item, follow the return process outlined above. Once we receive and inspect the returned item, we will send you a replacement.
5. Shipping Costs
- Return Shipping Costs: If the return is due to our error (defective or incorrect product), we will cover the return shipping costs. Otherwise, you will be responsible for the return shipping costs.
- Non-Refundable Shipping Charges: Original shipping charges are non-refundable.
6. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Gift cards
- Sale items (if applicable)
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
- Phone: +91 9871546779
- Email: Support@connectindi.com
Thank you for shopping with Connect Indi. We appreciate your understanding and cooperation in following our Return & Refund Policy.